Free Express & Insured Shipping
Most items will be manufactured and ship within a 7-10 buisness days.
- We ship with either or by the fastest option.
- All shipments are fully insured and signature-required.
USA customers may need to fill the 5106 form stating to their local Customs that they were the ones to make the order. It takes only 2 minutes toi fill.
Other countries: Customs charges may apply, according to your local law.
Free Return & Exchanges
Returns & Exchanges are free and acceptable within 30 days of delivery. A shipping label will be provided, and a full refund will be issued minus return shipping costs once the item will arrive safely and inspected by our staff.
ASET scope - the light return map of a diamond
From this article, we learned about what defines a diamond as “light performing.” We will explore further as we move along with this series of articles.
By reading this, you are entering the first phase of YOUR OWN piece. Not just a piece, but a unique one-piece, that nobody in the world has besides you.
One of our team members will reply within 24 hours.
First Step - Tell us what you would like to create.
Tell us about your dream design. It could be any kind of jewelry set with diamonds or any other gems.
You can send your inquiry through our Custom Jewelry Questionnaire . The form is made to help you arrange your thoughts and get an accurate concept for your vision.
If you are not sure exactly what you want, you can answer only the required questions in the form and one of our team members will contact you.
Second step - Choosing your diamond.
Our team will share high-quality videos of diamonds we have for you.
These videos are taken for you to see exactly what your diamond looks like. We shoot multiple angles, close-ups, on-hand in "ring distance" and various light environments. This way enables us to present any diamond properly, even halfway around the world.
Third Step - Quote & sketch.
We will quote for your requested design. Once it is approved and payment has been made, your first sketch wiil be within a few days. Feel free to revise every detail you would like, no limitations. We know how important this process is and we never rush.
Fourth Step - Manufacturing.
Once your design is complete, your jewelry will start its manufacturing process.
This process usually takes up to 7 business days.
Want to see it when it is done? All you have to do is ask!
Fifth Step - Shipping.
Congratulations! your piece is ready and passed to the carrier for shipping.
To see our shipping policy - please visit our FAQ page where you will find detailed information.
Diana Rafael's jewelry care program applies to the (diamonds among others), the jewelry in which they are set in, and labor.
If your item shall suffer damage of any kind, you will ship your item to a designated address. Once we receive your item, we will inspect the nature of the damage, determin how it was caused and share our conclusions.
Any manufacturing defect and/or cracks and/or breaks and/or weakening and/or other damage of manufacturing causes will be repaired rapidly by Diana Rafael FREE OF CHARGE, including shipping charges. This will apply for the lifetime of your item.
Any damage that does not originate in manufacturing, quality of labor, will be fixed at a pre-set cost. Every situation will be priced accordingly. The customer will also bear shipping costs.
We at Diana Rafael are responsible for our customer's satisfaction and here-by commit to FAIR COSTS for every service call.
Diana Rafael Jewelry Care Program includes:
- Yearly cleaning and polishing (client will bare shipping costs)
- One resizing (client will bare shipping costs)
*Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
Cases in which you Jewelry care won’t apply
- You didn’t notify us immediately about your need for repair.
- Indications of other authority were in-touch with your item were detected.
- Indications that the damage was not a manufacturing defect or was caused by natural causes were detected.
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