Diana Rafael's jewelry care program applies to the gems (diamonds among others), the jewelry in which they are set in, and labor.
If your item shall suffer damage of any kind, you will ship your item to a designated address, provided by our team, in the USA or Israel (depending on Diana Rafael’s evaluation of the damage). Once we receive your item, we will inspect the nature of the damage and decide how it was caused. Then we will inform you of our conclusion and begin the process.
Any manufacturing defect and/or cracks and/or breaks and/or weakening and/or other damage of manufacturing causes will be repaired rapidly by Diana Rafael free of charge, including shipping charges. This will apply for the lifetime of your item.
Any damage that does not originate in the manufacturing process, quality of labor, or material natural weakening will be fixed at a pre-set cost. Every situation will be priced accordingly. The customer will also bear shipping costs.
We at Diana Rafael are responsible for our customer's satisfaction and here-by commit to fair prices for every service call.
Diana Rafael customer care program includes:
- Yearly cleaning and polishing (client will bare shipping costs)
- One resizing (client will bare shipping costs)
*Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
Cases in which you Jewelry care won’t apply
- You didn’t notify us immediately about your need for repair.
- Indications of other authority were in-touch with your item were detected.
- Indications that the damage was not a manufacturing defect or was caused by natural causes were detected.