Warranty - Diana Rafael's warranty applies to the diamonds, settings and labor.
Any manufacture defect / cracks / breakes / weekening / other damage of natural causes will be repaired rapidly by Diana Rafael free of charge, including shipping charges. This will apply for the lifetime of your item.
Ant damage that was not origin in the manufacture process, quality of labor of material weakening over time will fixed at a pre-set cost. Every situation will be priced accordingly. The customer will also bare shipping costs.
Diana Rafael takes care of its customers and is here-by commits to fair prices for every service call.
Diana Rafael customer care package includes:
- Yearly polishig
- Yearly resizing
*Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
*Your warranty will expire in case another authority will perform any labor with your item. Reszing, replating, engraving etc. Please contact us before you do so.