Policies

Proccesing and Shipping - Most of our jewelry are made to order. Please allow 3-7 business days to complete the making of your piece. Once it is ready, FedEx will pick it up and deliver within 2-4 business days to most parts of the world.

All shipments are insured and sign-required. 

We do not ship to P.O boxes.

You should check fees relevant to your country. We strongly recommend contacting your local FedEx office. 

US customers may need to fill a form stating to their local Customs that they were the ones to made the order. 

Additional Fees and Charges - Diana Rafael is not responsible in any way for Customs charges / Import Fees. Please note that Diana Rafael is unable to guarantee delivery for international orders due to Custom procedures and other formalities beyond our control.

US customers enjoys 0% Customs and Federal Import charges. State taxes may apply. Please rewfer to your local FedEx office. 

Return Policy- Returns are free and acceptable within 30 days of delivery. To return your item just email us to customercare@dianarafael.com within 30 days and mention you want to return your item. A shipping label will be provided, and a full refund will be issued minus return shipping costs. once the item will arrive safely and inspected by our staff.

The package should be returned including all items that were received. Any use of any item in the package is forbidden for the return to take place. If an item (the jewel itself or any other item) was used in any way, return request will be reviewed. Diana Rafael reserve the right to refuse for the return request or, if acceptable, charge the client for any use of any product.  

Custom Orders - Custom made pieces are not eligible to free returns but are eligible for exchanges with a 30 days notice. 

Terms and conditions – Diana is obligated to deliver every item as described and specified on the website. All diamonds are natural earth mined diamonds (unless mentioned otherwise) purchased on various diamond exchanges around the world from authorized diamond dealers and jewelers.

Item set with man-made / lab-grown diamonds will have a mark on it.

Pricing – Pricing errors may happen due to technical or human error reasons. In any case, Diana Rafael holds the right to cancel an order of such item. Notification regarding the cancelation will be sent to the buyer. In case the order was already shipped the buyer must either return the item or pay the price differences.

Visibility – The appearance (size, colors, details, resolution) of photos on the website may change with all types of screens. Therefor, some of the jewelry may appear smaller or bigger than its actual size. There is no way to make sure that the picture will represent the size and/or color and/or clarity of all stones and/or jewelry. All Carat weights are accurate within the range of 0.03 carat.

Conflicr Free Diamonds– All of Diana's diamonds suppliers are WFDB membered companies and abide by the standards and regulation of the Kimberly Process. The international standard tries to ensure that traded diamond's origin will be conflict free.

Property – all images, designs, logos, names, policies, sounds, videos, data, graphics, other files (collectively, "Site Materials") are the exclusive property of Diana Rafael Jewelry. No use of any kind is allowed to anyone and/or any entity worldwide without the explicit and written permission of Diana Rafael Jewelry.

Privacy Policy – Diana Rafael will never share/send/sell/giveaway/trade your personal information and/or purchase history with any person and/or business. We are committed to protecting your privacy online. The information we gather will be only use for Diana Rafael's commercial purposes, conditioned with your consent. We reserve the right to change the Privacy Policy at any time. Such changes will be notified to all clients by email. Your continued use of the site after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by the modified Policy

Warranty - Diana Rafael's warranty applies to the diamonds, settings and labor.

 

Please refer to our LifeTime Warranty page at https://dianarafael.com/pages/lifetime-manufacturer-warranty