Shipping Policy- Diana will ship your item within 2-4 business days via an express delivery carrier
(i.e FedEx, DHL). Custom requests may take another 1-2 business days to complete.
Item will be shipped only once complete payment is verified. All shipments are insured for their actual value. We do not ship to P.O boxes.
You should check fees relevant to your country.
Diana Rafael is not responsible in any way for customs charges. Please note that Diana Rafael is unable to guarantee delivery times for international orders due to custom and other formalities beyond our control.
Return Policy- Returns are free and acceptable within 30 days of delivery. To return your item just email us to firstname.lastname@example.org within 30 days and mention you want to return your item. A shipping label will be provided, and a full refund will be issued once the item will arrive safely and inspected by our staff. Return shipment will be paid by the buyer.
The package should be returned including all items that were received. Any use of any item in the package is forbidden for the return to take place. If an item (the jewel itself or any other item) was used in any way, return request will be reviewed. Diana Rafael reserve the right to refuse for the return request or, if acceptable, charge the client for any use of any product.
Terms and conditions – Diana is obligated to deliver every item as specified on the website. All diamonds are natural earth mined diamonds purchased on various diamond exchanges around the world from authorized dealers and jewelers. Item set with man-made diamonds will have a mark on it.
Pricing – Pricing errors may happen due to technical or human error reasons. In any case, Diana Rafael holds the right to cancel an order of such item. Notification regarding the cancelation will be sent to the buyer. In case the order was already shipped the buyer must either return the item or pay the price differences.
Visibility – The appearance (size, colors, details, resolution) of photos on the website may change with all types of screens. Therefor, some of the jewelry may appear smaller or bigger than its actual size. There is no way to make sure that the picture will represent the size and/or color and/or clarity of all stones and/or jewelry. All Carat weights are accurate within the range of 0.03 carat.
Suppliers – All of Diana's diamonds suppliers are WFDB membered companies and abide by the standards and regulation of the Kimberly Process. The international standard tries to ensure that traded diamond's origin will be conflict free.
Property – all images, designs, logos, names, policies, sounds, videos, data, graphics, other files (collectively, "Site Materials") are the exclusive property of Amadea Diamonds Ltd. No use of any kind is allowed to anyone and/or any entity worldwide without the explicit and written permission of Amadea Diamonds Ltd.